Hi,
The situation could have raised due to certain factors such as,
1. Product might not be running at the specified time interval. Because it wouldn't skip any events while collecting logs from the server/filer at the event fetch process.
2. There might be any configuration change happened within the tool
To address this, we would appreciate a remote session. Please send an email to support@adauditplus.com with your contact number.
Regards,
ADAudit Plus Team